Privacy Policy

Introduction

This Privacy Policy explains how Don Catrin (“Don Catrin,” “we,” “us,” or “our”), based in Mexico, collects, uses, discloses, and protects personal information when you visit doncatrin.com, place an order, use an account, subscribe to marketing communications, contact us, or otherwise interact with our website and related services (collectively, the “Services”).

1. Who We Are

The business responsible for the personal information described here is:

2. Scope

This Policy applies to personal information collected through the Services. It does not govern independent third-party websites or services, including websites reached through links on our Site, that publish their own privacy notices.

3. Personal Information We Collect

Information you provide

Depending on how you use the Services, we collect information such as:

• Contact and checkout details: first and last name, email address, telephone number, billing address, shipping address, company name when supplied, and order notes.
• Order details: products, quantities, order value, shipping method, order status, and related communications.
• Account details: login information, account preferences, saved addresses, and order history when you create or use an account.
• Payment and transaction details: the payment method selected, transaction reference, authorization status, payment status, and refund status. Payment credentials are collected by the payment provider selected at checkout.
• Contact-form details: first name, last name, email address, and the message you send.
• Marketing details: name, email address, subscription status, and communication preferences when you join or leave our mailing list.
• Content you submit: product reviews, comments, photographs, or other content if those features are available.

Please provide another person’s information only when you are authorized to do so.

Information collected automatically

When you use the Site, we and services operating on our behalf may collect information such as your IP address; browser, operating system, and device information; approximate location derived from an IP address; referring and exit pages; pages viewed and Site interactions; visit date, time, and duration; cookie, cart, and session identifiers; and diagnostic, security, and error information.

Information received from other sources

We may receive information from:

• payment providers, including payment confirmation, transaction identifiers, fraud-screening results, and refund status;
• shipping or fulfillment providers, including tracking and delivery updates;
• analytics providers, including Google Analytics; and
• vendors supporting hosting, security, email, customer service, accounting, taxes, and other business functions.

4. How We Use Personal Information

We use personal information to:

• process, fulfill, ship, and administer orders;
• process payments, refunds, replacements, and returns;
• provide customer service and respond to messages;
• create and maintain customer accounts;
• operate the cart, checkout, and other Site functions;
• send transactional messages concerning an order or account;
• send marketing communications when permitted by law and consistent with your choices;
• measure and improve Site performance, products, and customer experience;
• prevent fraud, abuse, security incidents, and unlawful activity;
• maintain business, tax, accounting, and compliance records;
• enforce our terms and protect our rights or the rights of others; and
• comply with legal obligations and lawful requests.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the purpose, which may include performing a contract, complying with law, protecting legitimate interests, or obtaining consent.

5. Cookies and Similar Technologies

The Site uses cookies and similar technologies to preserve cart contents, maintain sessions, operate checkout, remember choices, measure traffic, and understand Site use.

These technologies may include:

• WooCommerce cart and session cookies, including woocommerce_cart_hash, woocommerce_items_in_cart, and wp_woocommerce_session_*;
• Google Analytics 4 and Google Tag Manager code used in connection with traffic measurement and Site analytics;
• Mailchimp technologies used in connection with email marketing and ecommerce activity; and
• resources associated with Google Fonts, ShortPixel, and Gravatar.

Some cookies are needed for Site functions such as the cart, checkout, and account. Other technologies support analytics or marketing. You can control many cookies through your browser. Blocking cookies needed to operate the Site may prevent some features from working correctly.

6. How We Disclose Personal Information

We may disclose personal information as reasonably necessary to:

• website hosting, ecommerce, security, and content-delivery providers;
• payment processors made available at checkout;
• shipping, logistics, and fulfillment providers;
• analytics and Site-performance providers;
• email and newsletter providers;
• customer-support providers;
• accounting, tax, legal, insurance, and other professional advisers;
• government authorities or other parties when required by law or reasonably necessary to protect rights, safety, or security; and
• a buyer, successor, or other relevant party in connection with a merger, financing, reorganization, sale of assets, or similar transaction.

Services used in connection with the Site or our order operations include Google for analytics; Stripe and PayPal for payment processing; Mailchimp for email marketing and ecommerce activity; and Ecomdash and Amazon Multi-Channel Fulfillment for order fulfillment. The Site also loads resources associated with ShortPixel and Gravatar. Each provider’s independent processing is governed by its own terms and privacy notice:

• Google Privacy Policy
• Stripe Privacy Policy
• PayPal Privacy Statement
• Mailchimp Privacy Statement
• Automattic and Gravatar Privacy Notice

7. Payments

Payment methods offered at checkout are provided by third parties. The Site displays integrations associated with Stripe and PayPal. When you choose a payment method, the provider processes payment credentials under its own privacy terms. We receive transaction information needed to confirm, fulfill, refund, or investigate an order.

8. Marketing Communications and Ecommerce Activity

If you subscribe to marketing emails, we use your name, email address, subscription status, and preferences to send news, offers, or product information. You can unsubscribe through the link in any marketing email or by contacting us at hola@doncatrin.com.

Our ecommerce integration with Mailchimp can also process cart or order activity when an email address or customer identifier is available. This does not mean that every customer is subscribed to marketing. We use marketing information and ecommerce activity subject to applicable law and the choices available to you.

Unsubscribing from marketing does not prevent transactional messages about an order, account, security issue, or customer-service request.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, fraud prevention, tax and accounting obligations, dispute resolution, and legal compliance. Retention periods vary depending on the type of information, the system in which it is held, and the applicable requirements. When retention is no longer necessary, we delete, anonymize, or securely dispose of the information, subject to legal and technical limitations.

10. Information Security

We use administrative, technical, and organizational measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure. If you believe your information or account may have been compromised, contact us promptly at hola@doncatrin.com.

11. Your Privacy Choices and Rights

Depending on where you live and the law that applies, you may have rights to:

• request access to or confirmation of personal information;
• request correction or deletion;
• obtain a portable copy;
• opt out of certain sales, sharing, targeted advertising, or profiling;
• limit certain uses of sensitive personal information;
• withdraw consent where processing is based on consent;
• appeal a decision concerning a privacy request; and
• receive equal service without unlawful discrimination for exercising a privacy right.

Under Mexican law, applicable rights may include access, rectification, cancellation, and opposition (ARCO rights).

To submit a request, email hola@doncatrin.com. We may need to verify your identity and authority. An authorized agent may submit a request where permitted by law, subject to verification. Requests governed by Mexican law will be handled according to the requirements and time periods established by applicable law.

These rights are not absolute. We may retain or use information where allowed or required by law, including to complete transactions, maintain required records, prevent fraud, or exercise legal rights.

12. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact hola@doncatrin.com.

13. International Data Transfers

Some service providers and fulfillment services may process personal information outside Mexico or outside the country where it was collected. When personal information is transferred internationally, we handle the transfer as required by applicable law.

14. Third-Party Links

The Site may link to services such as Instagram, Amazon, PayPal, or other third-party websites. Their privacy practices are governed by their own notices, and we are not responsible for their independent practices.

15. Changes to This Policy

We may update this Policy to reflect changes in our practices, technologies, or legal obligations. We will post the revised Policy with a new “Last updated” date and provide any additional notice required by law. Changes will apply prospectively unless applicable law permits otherwise.

16. Contact Us

For questions or privacy requests, contact: