Scope
This policy applies to all products purchased directly through doncatrin.com.
Damaged items
If your order arrives damaged, contact us within 14 days of delivery. Include your order number and a photo of the damage. We will issue a refund, and no return is required.
Changes of mind and taste preferences
This policy does not cover changes of mind or personal taste preferences.
Incorrect items and quality issues
Received the wrong item or noticed a quality issue? Contact us with your order number and details so we can review it.
Need help?
Contact us through our Contact page for questions related to refunds and returns.